SaaSRAG Systems
B2B SaaS AI Copilot
Series B Project Management Platform
Embedded AI copilot searching across project docs, tickets, and wikis - driving 23% increase in feature adoption among enterprise accounts.
The Challenge
Enterprise customers had thousands of documents scattered across integrations. Support tickets about "finding information" grew 40% quarterly. Competitor shipped AI search.
Our Solution
Built multi-tenant RAG pipeline with pgvector, hybrid search, and citation-backed answers integrated into the product sidebar. Role-based access controls mirror existing permissions.
Technologies
RAGpgvectorNext.jsFastAPIRedis
Results
- +23%
- Feature adoption
- -31%
- Support ticket reduction
- <2.1s
- Query latency (p95)
- +12%
- Enterprise renewal rate