SaaSRAG Systems12 weeks
Livehandbook
Support ops platform with AI-powered tier-1 deflection
Internal support platform grounded in product documentation and ticket history - resolving tier-1 queries automatically while routing complex issues to the right team.
Results
Measurable Outcomes
80%
Tier-1 deflection
3-4 hrs/week
Time saved
Challenge
The Problem
Support leads spent 3-4 hours weekly answering repeat questions. Documentation existed but was hard to search. Response times slipped as the user base grew.
Solution
What We Built
Deployed a RAG-powered assistant with hybrid search across docs and resolved tickets, citation-backed answers, and handoff workflows to human agents when confidence was low.
Technologies
RAGpgvectorNext.jsOpenAIPostgreSQL
Building something similar?
Book a discovery call to discuss your use case and get an honest scope estimate.