SaaS · Support deflection
Production RAG for SaaS tier-1 support deflection
Retrieval systems grounded in your docs and ticket history - citation-backed answers, low-confidence handoff, and eval gates before go-live.
Problem
What breaks without production rigor
Support teams spend hours on repeat questions while documentation exists but is hard to search. Generic chatbots hallucinate and fail security review.
Approach
How Sanidhyam ships it
Hybrid search over product docs and resolved tickets, citations, ACL-aware retrieval, and human handoff when confidence drops - the Livehandbook pattern (about 80% tier-1 deflection).
- Measurable tier-1 deflection with citations
- Handoff workflows into your helpdesk
- Eval harness so quality does not silently decay
FAQ
Common questions
Do you train on our tickets?
We ground answers in approved corpora with retrieval. Fine-tuning is optional and only when it clears security and ROI gates.
Typical timeline?
Focused RAG / support builds often land in 6-10 weeks after written scope - weekly staging demos included.
Next
Scope this use case
Written scope before code. Weekly staging demos. Honest go/no-go.
More solutions
Related pages
SaaS
Lead qualification agents
Multi-step agents that research, score, and draft outreach - with tool allowlists and manager approval before anything hits CRM or email.
Finance
Document RAG
Retrieval over policies, filings, and internal memos with ACL-aware access, citations, and evaluation before production.