Terms of Service

Sanidhyam AI Labs Last updated: July 30, 2026 Effective date: July 30, 2026

Operator: Sanidhyam AI Labs, Ahmedabad (“Sanidhyam,” “we,” “us,” or “our”), doing business as Sanidhyam AI Labs. Site: https://www.sanidhyamailabs.com and related subdomains (the “Site”). Contact: legal@sanidhyamailabs.com

Table of contents

1. Agreement & acceptance
2. Definitions & roles
3. Service scope & engagement models
4. Accounts, access & security
5. Fees, taxes & payment
6. AI & machine learning specific terms *(critical)*
7. Acceptable Use Policy
8. Intellectual property
9. Confidentiality
10. Client data, privacy & DPAs
11. Third-party services & open source
12. Warranties & disclaimers
13. Limitation of liability
14. Indemnification
15. Suspension & termination
16. Export, sanctions & compliance
17. Governing law, arbitration & class-action waiver
18. General provisions
19. Contact

1. Agreement & acceptance

By accessing the Site, creating an account, starting a trial, clicking “I agree,” executing an order form, or otherwise using any Sanidhyam service, you agree to these Terms of Service (the “Terms”).

If you accept on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the Site or Services.

Order of precedence (highest first): (a) a signed Master Services Agreement / MSA; (b) a signed Statement of Work / Order Form / SOW; (c) a Data Processing Agreement (DPA); (d) product-specific terms for a SaaS Product; (e) these Terms; (f) the Privacy Policy and Cookie Policy. Conflict is resolved in that order for the conflicting subject matter only.

2. Definitions & roles

Regions we commonly serve include the USA, Canada, UK, EU, Australia, and the Middle East. Availability of a SaaS Product in a region does not create a local establishment or alter governing law under §17.

3. Service scope & engagement models

3.1 Website Visitors

The Site provides marketing information, case studies, scheduling embeds, and contact forms. Site content is informational and not a binding offer, legal/medical/financial advice, or guarantee of outcomes.

3.2 SaaS Product Users

SaaS Products are provided on a subscription or usage basis as described at purchase, in-product, or in an Order Form. Features may change; we may add, modify, or deprecate functionality with reasonable notice where material. Beta / early-access features are provided AS IS, may be unstable, and may be withdrawn at any time.

3.3 Custom Consulting & Engineering (SOW-governed)

Custom Services are governed by the applicable MSA and SOW, which define scope, assumptions, timeline, fees, acceptance criteria, and dependencies. Work outside the SOW requires a change order. Estimates are not fixed-price guarantees unless the SOW states otherwise.

3.4 No professional advice license

Unless an SOW expressly states that we are engaged to provide regulated professional services (and we accept that engagement in writing), Sanidhyam is an AI engineering and software provider, not your attorney, clinician, accountant, broker, or licensed advisor. AI Output is not a substitute for professional judgment.

4. Accounts, access & security

You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your accounts and for configuring access controls for your personnel and contractors.

Notify us promptly of suspected unauthorized access. We may suspend access to protect the Site, Services, other customers, or to comply with law.

You must not share accounts in a way that circumvents seat, usage, or licensing limits.

5. Fees, taxes & payment

Fees for SaaS Products and Custom Services are as stated in the applicable Order Form/SOW or checkout flow. Unless stated otherwise: invoices are due within thirty (30) days; late amounts may accrue interest at 1.5% per month (or the maximum allowed by law); and you are responsible for applicable taxes (excluding taxes on our net income).

Non-payment may result in suspension. Prepaid fees are non-refundable except where required by law or expressly stated in an Order Form.

For card payments processed by Stripe or similar processors, their terms also apply to the payment transaction.

6. AI & machine learning specific terms

This section is material. If you cannot accept it, do not use AI-enabled Services.

6.1 Non-deterministic systems; no warranty on AI Outputs

Large language models, retrieval-augmented generation (RAG), agents, classifiers, and related systems are probabilistic and non-deterministic. They may produce inaccurate, incomplete, outdated, biased, fabricated (“hallucinated”), or unexpected results, including incorrect citations, unsafe recommendations, or flawed code.

You are solely responsible for reviewing, validating, and deciding whether to rely on any AI Output before using it in production, customer communications, hiring, credit, healthcare, legal, safety-critical, or other consequential contexts. Sanidhyam is not liable for business, operational, or legal decisions made based on AI Output.

6.2 Human-in-the-loop requirement

Unless an SOW expressly implements and accepts a fully autonomous workflow with defined risk controls, you agree to maintain appropriate human review for high-impact actions (including sending external communications, modifying production systems, transferring funds, changing access rights, or making regulated determinations).

6.3 Third-party model & platform dependability

Services may depend on third-party model providers and infrastructure, including without limitation OpenAI, Anthropic, Google Cloud, AWS, Azure, Pinecone, LangChain, vector databases, embedding APIs, and similar vendors.

We are not liable for outages, latency, rate limits, quota exhaustion, API breaking changes, model deprecations, content-policy enforcement, pricing changes, regional unavailability, or other acts/omissions of those third parties. Your remedies for third-party failures are limited to those available under our service credits policy (if any) or the SOW-not damages for third-party downtime.

6.4 Data training & model improvement

Default: We do not use your confidential Client Materials or Customer Content to train foundation models operated by third parties, except (a) as required for the technical operation of the Service you requested (e.g., embeddings stored in your project vector index), or (b) where you have explicitly agreed in writing, or (c) where a third-party provider’s API terms compel transient processing under their controls.

Third-party providers may process prompts/completions under their own terms and data-processing addenda. You are responsible for selecting enterprise / zero-retention options where available and required by your compliance program.

We may use aggregated, de-identified telemetry (e.g., latency, error rates, feature usage) to operate and improve Services, provided it does not reasonably identify you or your end users.

6.5 Prompt injection, data exfiltration & agent risk

You acknowledge risks including prompt injection, jailbreaks, tool-abuse by agents, retrieval of unintended documents, and cross-tenant misconfiguration if you mismanage credentials or permissions. You must follow our documented security guidance and least-privilege principles.

6.6 Evaluation & production readiness

Benchmarks, demos, and pilot metrics are illustrative. Production readiness requires your acceptance testing, monitoring, evaluation harnesses, and ongoing governance. We do not warrant that any agent or RAG system will meet a particular accuracy threshold unless an SOW states measurable acceptance criteria.

7. Acceptable Use Policy

You will not, and will not allow others to:

1. Illegal use - violate applicable law, including privacy, IP, export, sanctions, consumer, election, or harassment laws.
2. Reverse engineering - decompile, reverse engineer, or attempt to extract source code or model weights except to the extent this restriction is prohibited by law.
3. Scraping & abuse - scrape the Site/Services, bypass rate limits, or run unapproved automated load against our systems.
4. Security attacks - probe, scan, or test vulnerability without written authorization; introduce malware; perform prompt injection against our systems or other customers.
5. Infringement - upload content you do not have rights to use; infringe IP or privacy rights.
6. High-risk autonomous misuse - deploy agents to provide unauthorized medical, legal, or financial advice as if licensed; to make fully automated decisions with legal/similarly significant effects without required human review and notices; to engage in weaponization, biometric identification prohibited by law, or social scoring illegal under applicable AI regulations.
7. Fraud & spam - phishing, social engineering at scale, or deceptive synthetic media without required disclosures where mandated.
8. Resale - resell or white-label Services except as permitted in writing.
9. Competitive training - use the Services to build a substantially similar competing foundation model by systematically extracting outputs (except ordinary business use of Deliverables you own under §8).

We may investigate violations and suspend or terminate access.

8. Intellectual property

8.1 Client IP

You retain all right, title, and interest in Client Materials. You grant Sanidhyam a limited license to use Client Materials solely to provide the Services and as otherwise agreed in writing.

8.2 Sanidhyam Background IP

Sanidhyam retains all rights in Background IP, including pre-existing code, frameworks, scaffolding, prompt libraries, evaluation harnesses, modular RAG components, agent tool abstractions, design systems, know-how, and generic improvements not unique to your confidential information. Background IP is licensed, not sold, as needed for you to use Deliverables, on a non-exclusive basis, unless an SOW states otherwise.

8.3 Deliverables

Subject to full payment of undisputed fees for the applicable SOW milestone, and excluding Background IP, third-party components, and SaaS Product code, Sanidhyam assigns to Client the Deliverables expressly identified in that SOW. Until full payment, Deliverables are licensed solely for internal evaluation.

8.4 SaaS Products

SaaS Products and their underlying software remain Sanidhyam property. Subscription grants a limited, non-exclusive, non-transferable right to use the product during the term for your internal business purposes, subject to seat/usage limits.

8.5 Feedback

You grant Sanidhyam a perpetual, royalty-free license to use suggestions and feedback without obligation to you.

8.6 Brand & portfolio

Unless you opt out in writing, we may identify you as a client and describe the engagement at a high level in marketing materials. Detailed case studies require your prior approval.

9. Confidentiality

Each party will protect the other’s Confidential Information using at least reasonable care and use it only for performing under these Terms or the applicable SOW. Exceptions: information that is public through no fault of the recipient; independently developed; rightfully received from a third party; or required to be disclosed by law (with notice where legally permitted).

Obligations survive for three (3) years after disclosure (trade secrets: so long as they remain trade secrets).

10. Client data, privacy & DPAs

Our Privacy Policy explains how we process personal data for the Site and business operations. For Client personal data processed on your behalf in Custom Services or SaaS Products, the parties will execute a DPA upon request (or as required by GDPR/UK GDPR). You are the controller/business (as applicable) for Customer Content you upload; you represent you have a lawful basis and required notices/consents.

11. Third-party services & open source

Services may interoperate with your systems and third-party APIs. We are not responsible for third-party products you enable. Open-source components are licensed under their respective licenses; nothing in these Terms limits your rights under those licenses or our obligations to comply with them.

12. Warranties & disclaimers

Mutual: Each party represents it has authority to enter these Terms.

Service warranty (Custom Services): We warrant that Custom Services will be performed in a professional and workmanlike manner consistent with generally accepted industry practices. Your exclusive remedy for breach is re-performance or, if we cannot re-perform within a reasonable time, a refund of fees paid for the non-conforming portion.

Disclaimer: EXCEPT AS EXPRESSLY STATED, THE SITE, SERVICES, SaaS PRODUCTS, AND AI OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, OR FIT FOR YOUR PURPOSE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

1. Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; or for lost profits, revenue, goodwill, data, business opportunity, or cost of substitute services-even if advised of the possibility.
2. Sanidhyam’s aggregate liability arising out of or related to the Site, Services, or these Terms will not exceed the amounts paid by you to Sanidhyam for the Services giving rise to the claim during the twelve (12) months preceding the first event giving rise to liability (or, if no fees were paid, USD $100).
3. The above caps do not limit liability for: death/personal injury caused by negligence where not excludable; fraud or fraudulent misrepresentation; or other liability that cannot be limited under applicable law.
4. These limitations allocate risk and are a fundamental basis of the bargain.

14. Indemnification

14.1 By Client

You will defend, indemnify, and hold harmless Sanidhyam and its officers, directors, employees, and agents from third-party claims, damages, and expenses (including reasonable attorneys’ fees) arising from: (a) Client Materials or Customer Content; (b) your misuse of the Services or AI Outputs; (c) your violation of these Terms, law, or third-party API/model provider terms; (d) your end users’ actions; or (e) allegations that your instructions caused generation of infringing or unlawful content.

14.2 By Sanidhyam (IP)

Subject to §13, we will defend you against a third-party claim that Deliverables we create under an SOW (excluding Client Materials, third-party components, and AI Output from third-party models used as-is) infringe that third party’s IP, and pay finally awarded damages, provided you give prompt notice, sole control of defense, and reasonable cooperation. We may procure rights, modify, or refund applicable fees. This §14.2 does not apply to combinations, modifications, or use outside the SOW.

15. Suspension & termination

You may stop using the Site at any time. SaaS subscriptions renew as stated at checkout unless cancelled per the product’s cancellation flow. Either party may terminate an SOW for material breach uncured within thirty (30) days after notice (ten days for non-payment).

We may suspend immediately for AUP violations, security risk, or legal compulsion. Upon termination, your license to SaaS Products ends; §§6-14, 16-18 survive as applicable. We may delete Customer Content after termination according to our retention schedule and DPA, subject to legal holds.

16. Export, sanctions & compliance

You represent you are not on any denied-party list and will not use the Services in embargoed jurisdictions or for prohibited end uses under US, UK, EU, Canadian, Australian, or other applicable export/sanctions laws. You are responsible for compliance with industry regulations applicable to your use case (including sectoral AI rules).

17. Governing law, arbitration & class-action waiver

17.1 Governing law

These Terms and any dispute are governed by the laws of India, excluding conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

17.2 Binding arbitration

Except for claims that may be brought in small-claims court or suits to enjoin unauthorized use/IP misuse, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered under applicable commercial arbitration rules. Seat: Ahmedabad, India. Language: English. Judgment on the award may be entered in any court of competent jurisdiction.

17.3 Class-action & jury waiver

YOU AND SANIDHYAM WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Arbitration will be individual only. If this waiver is found unenforceable as to a particular claim, that claim must proceed in court and not in arbitration.

17.4 Injunctive relief

Either party may seek temporary injunctive relief in court to protect IP or Confidential Information pending arbitration.

18. General provisions

• Entire agreement. These Terms (plus MSA/SOW/DPA/Order Forms) are the entire agreement on the subject matter.
• Amendments. We may update these Terms by posting a revised version with a new “Last updated” date. Material adverse changes for SaaS Users will be notified by email or in-product notice where reasonably practicable. Continued use after the effective date constitutes acceptance. SOW-specific terms change only by signed amendment.
• Assignment. You may not assign without our consent (except to a successor in connection with merger/sale of substantially all assets). We may assign to an affiliate or successor.
• Force majeure. Neither party is liable for delays beyond reasonable control (including major cloud/model-provider outages).
• Severability. If a provision is unenforceable, the remainder stays in effect.
• No waiver. Failure to enforce is not a waiver.
• Notices. Legal notices to Sanidhyam: legal@sanidhyamailabs.com and Sanidhyam AI Labs, Ahmedabad.
• Relationship. Independent contractors; no partnership or employment.
• Language. English controls.

19. Contact

Legal: legal@sanidhyamailabs.com Privacy: privacy@sanidhyamailabs.com General: hello@sanidhyamailabs.com Entity: Sanidhyam AI Labs, Ahmedabad

*These Terms are a protective business draft. Have qualified counsel in your formation jurisdiction review before relying on them in production contracts.*