Knowledge-grounded answers
Answers only from the knowledge you provide - with citations.
Live product
Tier-1 answered. Humans for the rest.
Deflect
Answer tier-1 support from your docs with citations. Escalate everything else with full context. Built for SaaS and support teams.
Built for
SaaS and support teams with a knowledge base
Outcome
Tier-1 volume drops; humans only see what needs judgment
From $149/mo USD · billed via Razorpay
Deflect
How do I reset SSO for a new device?
Reset from Security → Devices, then approve the email link. Citations below.
Policy §2.1SSO FAQ
Tier-1 · confidence 0.86Escalate available
Informed by Livehandbook: ~80% tier-1 deflection pattern in production.
Capabilities
What changes when you run this
Not a feature dump - the jobs this product is paid to do.
Escalate cleanly
Low match or empty knowledge routes to human with a clear reason.
Confidence scores
See how strong the match is before you trust the answer.
Safety defaults
No hallucination from empty KB; guardrails on AI enhancement.
Support ops history
Every Q&A is stored for coaching and doc gap review.
Kill switch
Pause answering if your knowledge base is stale or wrong.
How it works
From signup to value in four steps
Precise path - no mystery onboarding.
- 1
Open Deflect
Create an account in the Deflect app.
- 2
Paste knowledge
Drop the policy or help excerpt that should answer tier-1.
- 3
Ask a question
Get an answer with citations - or an escalate path.
- 4
Improve docs
Use failed questions as a backlog for your knowledge base.
Pricing
Pick the tier that matches your volume
USD list prices. Each tier adds capacity and capability - compare before you subscribe.
Support teams shipping assist
Growth
$299/mo USD
Agent assist · analytics
What you get
- Everything in Starter
- AI-enhanced answers
- Confidence and tier labels
- Macro suggestions
- Priority support
| Compare tiers | Starter $149/mo | Growth $299/mo | Scale $599/mo | Business $899/mo |
|---|---|---|---|---|
| Monthly capacity | 1 knowledge base · core answering | Agent assist · analytics | Multi-brand · evals-ready | SSO · SLA · API |
| Best for | One knowledge base | Support teams shipping assist | Multi-brand support | Enterprise support ops |
| Included capabilities | 5 items | 5 items | 5 items | 5 items |
Platform
Production details that matter
Stack and operating controls - not buzzwords.
Core capabilities
- Paste knowledge excerpt
- Keyword retrieval and citations
- Tier-1 vs escalate classify
- Confidence threshold logic
- I do not know path
- AI enhancement with fallback
- History of Q&A
- Safety guardrails
- Kill switch
- Telemetry
- USD plan checkout
- Product marketing live
Built with
Next.js
Retrieval heuristics / RAG-ready
Razorpay Checkout
Cursor AI / rules fallback
Embedding-ready architecture
Vercel
Live now
Start using Deflect
Create an account, run the core workflow, and subscribe when you are ready.
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