SaaS
Deflect
Live product distilled from Livehandbook: paste a customer question and your knowledge excerpt - get a cited answer or a clean escalate signal when confidence is low.
Results
Measurable Outcomes
80%
Proven deflection
On
Citation mode
Explicit
Escalation
Challenge
The Problem
Support teams answered the same tier-1 questions weekly. Docs existed but search failed under pressure.
Solution
What We Built
Keyword overlap scoring plus optional AI synthesis with citations. Escalate when knowledge does not cover the question - no hallucinated policies.
Technologies
Next.jsTypeScriptVercel
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